Reviews

The Reviews page shows all feedback and testimonials from your customers. You can search, filter, and sort the list, open a review to see full details, reply to reviews (for Google and other integrations that support it), hide reviews from your showcase, and perform bulk actions. Reviews come from your review pages, imports, and integrations—see Importing Reviews to bring in existing reviews.

Where to Find It

Click Reviews in the sidebar. You'll see a summary of ratings at the top, an overview chart, and a table of all reviews. Click a row to open that review.

Rating Summary and Overview

At the top of the page, you'll see your average rating and a breakdown by star rating. Each rating is a link—click it to filter the table to that rating. Below that, an overview chart shows your review volume over time. Both update based on your current filters (location, source, tag, date range).

The Reviews Table

Each row shows one review. You'll see the customer (or reviewer name), rating, source (Google, Facebook, your website, etc.), a snippet of the review text, and the date. Icons indicate whether the review is hidden, has a reply, or is flagged as a duplicate.

Filters

Use the toolbar to narrow what you see:

Search – Search across review content and customer names.
Date range – Filter by when reviews were added, updated, or replied to.
Location – If you have multiple locations, filter to one or leave as "All".
Rating – Filter by star rating (for example, only 5-star reviews).
Source – Show only reviews from a specific source (Google, Facebook, etc.).
Tag – Show only reviews with a specific tag.
Filter – Choose a type: Written reviews, Customer reviews (linked to a customer), Anonymous reviews, Native reviews (from your review page), Visible, Hidden, Duplicate, With replies, Without replies, or With highlights.
Sort – Sort by date added, date updated, or date replied.

Bulk Actions

Select one or more reviews using the checkboxes. When you have rows selected, a Select bulk action menu appears. You can:

Edit reviews – Update details (source, location, tags, date) for all selected reviews.
Edit visibility – Hide or show the selected reviews on your Showcase and widgets.
Export – Export the selected reviews as a CSV. See Exporting for details.
Delete reviews – Permanently remove them from your project.

Review Detail

Click a review row to open it. You'll see:

Review – The full rating and review text. You can edit the rating and text if needed.
Custom fields – Any custom form fields and answers from your review page.
Reply – For reviews from Google and other integrations that support replies, you can write and post a public reply. The AI Assistant can suggest replies.
Actions – Hide from public, flag as duplicate, reply, or delete.
Reviewer – The customer or guest who left the review. You can edit reviewer details for anonymous reviews.
Details – Date, source, location, tags, and external link (for reviews from third-party sites).

Reply to Reviews

If a review came from an integration that supports public replies (such as Google My Business), you'll see a reply field. Write your reply and click Save to post it. The reply appears on the review site. You can use the AI Assistant to generate a suggested reply before editing and saving.

To bring in reviews from Google, Facebook, or other sites, see [Importing Reviews](../../importing/reviews.md). To reply to Google reviews, connect the [Google My Business integration](../integrations.md).

To export reviews, select rows and choose **Export** from the bulk action menu, or use **Export All** in the pagination area. See [Exporting](../exporting.md) for details.

Hidden reviews stay in your data but don't appear on your Showcase or in widgets. Use this for duplicate or off-topic reviews you don't want to display publicly.