Fields

Fields are the inputs on your review page—name, email, review text, and more. They capture the information you need from customers when they leave feedback or a review. Your review page comes with default fields, and you can add custom fields, reorder them, and show different fields for different ratings.

Where to Find Fields

Open a review page and click Fields in the sidebar. You'll see a table of all fields. Click Add to create a custom field, or Edit on any row to change its options. Drag the handle on the left to reorder fields—the order on the page matches the order in the table.

Default Fields

Every review page starts with these fields. They can't be deleted, but you can disable or require them:

First Name – The customer's first name
Last Name – The customer's last name
Email Address – The customer's email
Phone Number – The customer's phone (disabled by default)
Company – The customer's company name (disabled by default)
Review – The main feedback or testimonial text

All default fields are shown for every rating unless you disable them. Use the Edit button to turn fields on or off or make them required.

Custom Fields

Click Add to create a custom field. Choose a type, give it a label, and save. Custom fields can be deleted, reordered, and shown only for certain ratings—unlike default fields.

Field Types

Text – A single-line input for short answers
Paragraph – A multi-line area for longer text
Checkbox – A yes/no option
URL – An input for web addresses
Image – A file upload for images

Visibility

When editing a custom field, use the Visibility section to choose which ratings show the field. For example:

Show "What could we improve?" only for 1–3 star ratings
Show "Would you recommend us?" only for 4–5 star ratings

This lets you tailor the form: a feedback-focused form for negative ratings and a review-focused form for positive ones.

Field Options

When editing any field, you can set:

Require field – The customer must fill it in to submit the form
Disable field – The field is hidden from the form
Hide field label – The label above the field is hidden (useful with placeholder text for a cleaner look)

For custom text and paragraph fields, you can also set Minimum characters and Maximum characters to limit the length of the input.

Reordering Fields

Drag fields up or down using the handle on the left of each row. The order in the table is the order customers see on the form. Changes are saved automatically when you reorder.

Custom fields are an optional add-on on some plans. If the Add button is locked, you may need to upgrade.

Tips

Use visibility to keep the form short. Show only the fields that make sense for each rating—fewer fields can mean more completions.

The Review field is where customers write their testimonial or feedback. Keep it enabled so you capture what they have to say.

Use placeholder text with "Hide field label" for a minimal look. The placeholder appears inside the field and the label is hidden above it.