Redirects
Redirects send customers straight to a URL as soon as they select a rating—no form, no extra steps. They're ideal when you want to get reviews on Google, Yelp, TripAdvisor, or your own feedback page without asking customers to fill anything out first. You can add up to five redirect URLs per rating and split traffic between them using percentages.
Where to Find Redirects
Open a review page and click Redirects in the sidebar. You'll see a table with one row per rating. Enter a URL for each rating you want to redirect, then click Save.
How Redirects Work
When a customer selects a rating, they're immediately sent to the URL you configured for that rating. The form is skipped entirely. For example:
- 5 stars – Redirect to your Google review link
- 4 stars – Redirect to your Google review link
- 1–3 stars – Redirect to your own feedback or support page, or leave blank to show the form instead
You can mix redirects and the form: use redirects for positive ratings and let negative ratings go to the feedback form.
Splitting Traffic
If you want reviews on more than one site, you can add multiple URLs for the same rating and split traffic between them. For example, for 5-star ratings:
- Google – 50%
- Yelp – 25%
- TripAdvisor – 25%
Each customer is sent to one of the URLs at random, according to the percentages. Click the + button next to a URL to add another. You can add up to five URLs per rating. The percentages for each rating must add up to 100%.
Redirects vs Links
- Redirects – The customer is sent away immediately after selecting a rating. No form, no review captured on your page first.
- Links – The customer sees buttons they can click. They may fill out your form first (or not, depending on your Settings). Links give customers a choice; redirects send them straight through.
Use redirects when you want the fastest path to a third-party review. Use Links when you want to capture a review or feedback on your page first, or when you want customers to choose where to leave a review.